Tour Policy

Tour Policy

Isole' Himalayas

Cancellation

For any cancellation, please mail to info@isolehimalayas.com. No Cancellation will be entertained if not mailed or physically mailed to Isole' Himalayas at Delhi, India or by written consent by the Booking Guest.

All disputes are subject to Delhi Jurisdiction.

By Isole' Himalayas Management

Check Refund Status

If your date of journey is less than 7 Days, there will be no refund until and unless any accommodation have a different policy. Other refunds are also based upon Hotel & Transport Management Policies. In case of confirmation, take all necessary information before booking with Isole' Himalayas. Please make payment only against official emails either from info@isolehimalayas.com.

For any refund status, please mail to info@isolehimalayas.com.

All disputes are subject to Delhi Jurisdiction.

By Isole' Himalayas Management

Problems/Complaints

For any problems/ complaints, please mail to info@isolehimalayas.com.

All disputes are subject to Delhi Jurisdiction.

By Isole' Himalayas Management

International Policies

Itinerary
Accommodation and arranged sightseeing maybe subject to change at any time due to circumstances beyond Isole' Himalayas’s & Respective DMCs’s & Respective DMCs control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. Isole' Himalayas’s & Respective DMCs also reserves the right to withdraw a tour or any part of it, to make such alterations to the itinerary or the tour inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. In case of any appreciable variation in the tour price due to these circumstances, Isole' Himalayas’s & Respective DMCs reserves the right to make adjustments to the tour costs as necessary.

Special Requests
Specific requests should be advised at the time of booking. Please note that every effort will be made to secure special requests, however they cannot be guaranteed.

Baggage
Isole' Himalayas & Respective DMCs provides handling of baggage only as specified in the quotation / itinerary. Baggage and personal effects are at the owner’s risk throughout the tour and Isole' Himalayas & Respective DMCs assumes no liability for loss or damaged baggage. Baggage insurance is hereby recommended. Taxes & Gratuities
Hotel taxes as imposed by city and state governments are included. Airport taxes are included where specified in the itinerary. Gratuities for tour guides, drivers, porters, camp staff, ship crew and Tour Managers are not included and are at the discretion of the traveler.

Prices & Arrangements
The tour price includes handling and operational charges and is quoted based on the current rates of exchange and tariffs. Entrance fees as part of scheduled sightseeing tours are also included in this price unless otherwise stated. This price is subject to revision in line with significant changes in foreign currency, tariff rates, taxes etc.

Exclusions
The cost of obtaining passports, visas, excess baggage charges, items of a personal nature such as drinks, laundry, telephone calls, fax charges and excess baggage charges unless expressly included in writing, are not included in the tour price.

Photography
Isole' Himalayas & Respective DMCs reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. Travelers who prefer their images not be used are requested to keep the Isole' Himalayas & Respective DMCs representative duly informed prior to final payment and they will be exempted from this photography waiver clause.

Registration
A non-refundable deposit of 10% is required at the time of booking for individual / FIT travelers. The balance is payable 30 days prior to arrival. If the reservation is made within 30 days of departure, the entire tour price must be paid at the time of confirmation.

Cancellation
The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.

Claims & Refunds
Refunds are not made for any services not delivered/performed, except for verifiable extenuating circumstances when on tour. Please see our Isole' Himalayas & Respective DMC’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within a reasonable time frame before the termination of the program. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. Isole' Himalayas & Respective DMCs is not liable for any claims that are not received within 30 days of the termination of your program. All claims for days missed while travelling should be made in writing within 30 days of the program.

Limits on Isole' Himalayas & Respective DMC Responsibility
Holidays by Design (Pvt).LTD (collectively Isole' Himalayas & Respective DMCs) its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any entity which is to or does provide goods or services for your trip with the exception of a limited number of vehicles. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers and operators with a reputed service name in Specific International Destinations. All such persons and entities are independent contractors. As a result, Isole' Himalayas & Respective DMCs is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, Isole' Himalayas & Respective DMCs is not responsible for any personal injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection to the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, other labor force related activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transport mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in this trip.

In the event of a cancellation or material alteration to the trip as a result of the circumstances as described in this clause Isole' Himalayas & Respective DMCs may in their sole and absolute discretion:
A) Offer the traveler(s) alternative travel arrangements or products of comparable standard as may be appropriate in the circumstances; or
B) If alternative travel arrangements or products cannot be offered by Isole' Himalayas & Respective DMCs, Isole' Himalayas & Respective DMCs will make a prompt proportional refund of monies paid by the traveler.

Isole' Himalayas & Respective DMCs is authorized to charge a reasonable fee to cover the administration costs associated with providing alternative travel arrangements or products.

If a material alteration becomes necessary within 90 days of the departure date for any reason other than the circumstances described in this clause, Isole' Himalayas & Respective DMCs will endeavor to offer comparable products or a full refund of all monies paid by the traveler(s).

Health Precautions
Please ensure that you consult your personal physician about anti malaria precautions and other inoculations and vaccinations before travel. Where applicable.

Travel Advisories/ Warnings
It is the responsibility of travelers to be informed about the most current travel advisories and warnings by referring to their respective government agencies announcements. In the event of an active State Department or government agency Travel Warning against travel to specific destination location(s) of the trip, should the traveler still choose to travel, notwithstanding any travel advisory or warning, the traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Travellers Representation
Traveler(s) represent(s) that neither he nor anyone traveling with him has any physical condition or disability that could create a hazard to himself or other members of the tour. Isole' Himalayas & Respective DMCs reserves the right to remove from the trip, at the sole expense of the traveler, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.

Air Transporations
Airline operators will not to be held responsible for any act, omission or event occurring while passengers are not on board their aircraft. International air carriers are also subject to international air conventions limiting their liability.

Passport & Visas
Please note that passport holders are responsible for obtaining the required documentation applicable for entry to Specific International Destinations. Please note also that passports must be valid for six (6) months before departure and should also have sufficient blank pages for visas and immigrations stamps (if required). Isole' Himalayas & Respective DMCs cannot be held responsible should you be denied entry to a country / entry port due to non-compliance with these requirements.

Travel Insurance
Isole' Himalayas & Respective DMCs strongly recommend all clients take out comprehensive travel insurance prior to date of travel. This insurance should cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability and travel document insurance. Isole' Himalayas & Respective DMCs cannot be held responsible for any costs arising from such loss or injury.

Arbitration Agreement
Any claim arising out of or relating to these Terms and Conditions, to the Limits on Isole' Himalayas & Respective DMCs Responsibility clause, to the brochure, to any information relating in any way to the trip itself or to any products or services related to the trip, shall be settled in the first instance by binding arbitration in the applicable legal forum as detailed in clause 26 of these Terms and Conditions. In lieu of a personal appearance at arbitration the arbitration may be conducted by telephonic means. Arbitration is the exclusive forum in the first instance for dispute resolution and except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.

Applicable Law & Forum
This agreement shall be construed, interpreted and enforced in accordance with, and shall be governed by the laws of Specific International Destinations. It is agreed between Isole' Himalayas & Respective DMCs and the traveler(s) that all lawsuits against Isole' Himalayas & Respective DMCs arising under, in connection with, or incidental to the tour shall be filed, if at all, in the courts of Delhi, India to the exclusion of the courts.

Liability and Responsibility

  • Check In / Out timings as prescribed by the respective accommodation is to be followed by the Guest(s). Extra charges for retention of rooms beyond the time or Early Check-in will be billed by the accommodation & has to be paid directly on spot by the Guest(s). Isole' Himalayas will take no liability and responsibility towards the Guest(s) or accommodation in this scenario.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s), if the Guest(s) fell sick during the journey or any outdoor activities like river rafting, swimming, para gliding, snorkeling, climbing, car racing, car driving, boating, camping, trekking, high altitude and allied activities.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s), if the Guest(s) faces any sort of accident like train, airplane, ship, boat, car, animal attack, trekking, high altitude, dacoit attack, drowning, bombing, political turmoil, food poisoning, cylinder burst, riots, curfews and similar mishaps.
  • Isole' Himalayas will take no liability and responsibility towards the Guest (s) for any Death of the Guest(s) while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the Guest(s) or their relatives at their own cost and consequences.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s), if the Guest(s) or any of their group members faces any sort of abusive, mis-conduct, misbehavior from accommodation staffs, drivers and other related human resources involved during the tour. Any injury, loss, personal harm, death or damage caused to any Guest(s) or their property by the act or default of the management / employees / agents of any independent contractor should be reported to the accommodation and transport owners.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s) for any damages, additional expenses or any consequential losses suffered by the Guest(s) due to Cancellation, Amendment and/or Alteration of any of the services of the tour mentioned in the Itinerary/ Brochure by Isole' Himalayas after the registration / booking by the Guest(s).
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s) for any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the Guest(s) due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s) for any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the Guest(s) for the tour, including any consequential loss or additional expense whatsoever if the Guest(s) is not allowed to stay in the Accommodation or board the Train/Flight to on account certain reasons beyond the control of Isole' Himalayas.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s) for allocation of seats, and food service in the Aircraft/ Train/ Ship/ Cruise etc.
  • Isole' Himalayas will take no liability and responsibility towards the Guest(s) for any overstay expenses on account of any delay or changes in Air, Bus, Ship, Train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, political unrest, quarantine, or any other reason whatsoever.
  • All disputes are subject to Delhi Jurisdiction.


Claims & Refund Policy

  • Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour shall be paid directly to the Guest(s) by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
  • No refund can be made to the Guest(s) for unused services, unused transportation, unused air conditioning/ heater in accommodation & transportation, unused sightseeing, unconsumed meals included in the package, (breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler.
  • No refund is admissible on count of deficiency in quality of amenities provided – Any dispute regarding service provided, room quality, food quality, transportation quality, complimentary transfers as provided by the accommodation, is to be taken with the concerned accommodation or transport management company directly by the Guest(s) without involving the agency (Isole' Himalayas) at any point.
  • All extra charges for laundry; telephone; mini bar; alcohol, beverages, and food, room heater, fire place, air-conditioning, loos or damage of the accommodation and its assets, taxes etc as billed by the accommodation are to be paid directly by the Guest(s) on his/her own account.
  • For package tours, after departure, the services included in the vacation cannot be changed, or there are changes in an itinerary for reasons beyond the control of the Agency, the Agency will arrange for the provision of comparable services. Any resulting additional expense will be payable by the Guest(s), and any resulting savings will be refunded by the agency to Guest(s).
  • Refund claims are forwarded to the concerned accommodation/ travel management, & a refund is possible only when the amount is returned / credited to the Agency´s account by the accommodation/ transport management as per their rules & regulations.
  • No part or full refunds are permissible if the area/location of the accommodation suffers a power cut, due to load shedding or otherwise & air-conditioners / fans / lights etc. do not function.
  • Guest(s) not availing the services offered due to personal sickness/tragedy will not be eligible for a refund.
  • No refund is applicable if the services cannot be rendered due to Severe Weather Conditions like Rainfall, Snowfall, Storm; Natural Calamities like Earthquake, Flood, Tornado, Typhoon, Land Slides; Riots; Curfew etc. in the respective starting or destination of travel.
  • Postponement of travel dates after initial confirmations/ booking will fetch no refund for the Guest(s), it will be treated as “No Show”.
  • All disputes are subject to Delhi Jurisdiction.


Cancellation Policy

  • If the Guest(s) is willing to amend or cancel his/ her booking because of whatsoever reasons including death, accident, illness, natural calamities, reaching late, missing flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport or any other personal reasons including non-payment of the balance payment, the Company (Isole' Himalayas) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions.
  • If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or cancelled from destination or in mid-way, the Guest(s) is supposed to Call/ Inform anyhow to Isole' Himalayas & the Connecting Transportation Driver arranged by Isole' Himalayas at that specified destination. Somehow if the information doesn’t reach any of the above specified Personnel, cancellation of the connecting transport booking may happen and hence the Company (Isole' Himalayas) is liable to recover Cancellation charges from the Guest(s) as per the Accommodation & Travel Cancellation Policy with all deductions. In this scenario guests need to reach the destination on their own.
  • If the Guest’s flights/ trains/ buses/ cabs/ ships/ ferries/ boats/ speed boats/ any connecting transport is late on reaching a specified destination or cancelled from destination or in mid-way even if the transportation is booked being a part of the package of any specific tour, the Guest(s) is supposed to Call/ Inform anyhow to Isole' Himalayas & the Accommodation who is selling the Packaged Tour for assistance. Guest(s) have to personally chalk out the best way to reach the specified destination/ safe place anyhow with guidance from Isole' Himalayas & Accommodations involved. The main motif at such situation of the Guest(s) & Isole' Himalayas should be to solve the problem and make the Guest(s) SAFE & SECURE. No Cancellation Request will be entertained in this scenario.
  • The cancellation policy of the concerned accommodation will be applicable for the room, or package booking, for which the reservation voucher is issued. Generally the cancellation charges will vary from a minimum of 10% to a maximum of 100% (no refund). The exact cancellation charge will vary from case to case depending on season, number of days before check in date etc.
  • A “No Show” will result in forfeiture of the full amount paid during reservation. “No Show” is applicable when the Guest(s) is not available on day 1 of the itinerary. If one member of the family is not available, the “No Show” policy will still be applicable for that member and the entire amount for that member will be forfeited.
  • Similar accommodation/ room(s) quality must be provided to the Guest(s) if not the accommodation/ room(s) booked be provided due to any reason. No Cancellation Request will be entertained in this scenario.
  • Airport transfers are complimentary with package bookings if offered by the accommodation. Guest(s) not using the included transfer will not be given cash equivalent or a price reduction.
  • Cancellation policies of the respective Airlines/ Railways will be followed by the Agency if any bookings done by the Company for Guest(s).
  • The Agency is a booking agent for the accommodations, & is responsible up to the point of allotment of reserved room to the Guest(s). The Agency is not responsible for maintenance & upkeep of the accommodation rooms, food quality, or services provided by the accommodation. No Cancellation Request will be entertained in this scenario.
  • The Agency is a booking agent for the transportation, & is responsible up to the point of allotment of reserved transport to the Guest(s). The Agency is not responsible for maintenance & upkeep of the transportation or services provided by the transport company. No Cancellation Request will be entertained in this scenario.
  • Tour itinerary arranged by Isole' Himalayas may differ due to certain conditions and scopes, so similar itinerary will be re-scheduled given there is no natural calamities or political turbulence in the destinations. No Cancellation Request will be entertained in this scenario. Additional costs may arise and that need to be borne by Guest(s).
  • All disputes are subject to Delhi Jurisdiction.